Friends with Benefits: Wiki Content Development
🐣 About the Project
Friends with Benefits (FWB) is a Web3 social network for creatives and builders. The FWB wiki is a knowledge base where members can find accurate and up to date information about FWB. I crafted the FAQ section by distilling key information in a consumable format to help people access information about FWB.
👩🏼💻The Writing Process
My process involved two key steps. First, I conducted thorough conversation mining by perusing internal documentation and Discord interactions to gather frequently used keywords and phrases. This ensured that the content resonated with users’ language and needs. Next, I carefully structured the information, drawing from existing user research to create distinct categories, making navigation effortless and content easily accessible.
The sidebar displays different sections of the wiki and FAQ section.
Questions and Answers About FWB Membership
General Questions and Answers About FWB
Questions and Answers About the FWB Token
Working on this project showed me the importance of user-centric design in creating effective content. By immersing myself in the community’s language and needs, I was able to craft content that truly resonated. I learned that user-driven content improves accessibility and engagement.